MOBRIB Private Limited
MOBRIB Private Limited ("MOBRIB", "we", "us", or "our") aims to provide a fair and transparent resolution process for all users. This policy explains how disputes and refunds are handled on the Platform.
A dispute can be raised in situations including: task not completed, Tasker did not show up, work quality not satisfactory, Poster refusing payment, payment-related issues, or any other valid concern.
Users must provide a clear description of the issue and may upload supporting evidence such as images or screenshots.
Disputes can be raised directly through the app. Users must select the issue type and provide relevant details. Supporting proof may be submitted for review.
When raising a dispute, users can request: full refund, partial refund, release of payment to Tasker, or task cancellation.
All disputes are reviewed by the MOBRIB team. Based on the available information, we may: issue a full refund to the Task Poster, release payment to the Tasker, split the payment between both parties, or reject the dispute if no issue is found.
MOBRIB may also decide whether platform fees are applicable based on the situation.
Payments are held securely until task completion. In case of a dispute, funds remain on hold until resolution. Payments are released or refunded only after the final decision.
Both users will be notified once a dispute is resolved. Possible outcomes include: refund issued to Task Poster, payment released to Tasker, partial payment distributed, or no change if dispute is rejected.
Approved refunds are processed to the original payment method. Processing time may vary depending on the payment provider.
Users are encouraged to communicate and resolve issues before raising a dispute. Providing false or misleading information may result in account action. Repeated misuse of the dispute system may lead to suspension.
For any questions or support, email: support@mobrib.com.
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